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Intelligent Agent & Quality Assurance

Use our intelligent agent monitoring tools to ensure contact center agents are operating at peak salesmanship, providing a great customer experience, abiding by compliance and regulatory guidelines, or other custom factors that you can customize on your own.

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Simplify Your Agent Management & Quality Assurance System

Get the most streamlined agent management and quality assurance tool in the market

Streamline your agent management workflow

Take control of the quality of your representatives with a state of the art system

Increase Agent Productivity

Improve agent performance with the a seamless system for managing your sales representatives and maintaining quality

Quality Maintenance

Quality Assurance Testing
Train smarter with our advanced scorecard system

Call Center Stats
Easy overview of contact centers performances

Scorecard View & Reporting
Advanced agent scorecard search and view feature

Campaign Call Reporting
Advanced dialer-integrated reporting and insights

Scorecard Customization
Personalized your scorecard based on specified performance indicators

Call Center Management
Most simplified contact center user management experience

Quality Maintenance

Quality Assurance Testing

Train smarter with our advanced scorecard system

Scorecard View & Reporting

Advanced agent scorecard search and view feature

Scorecard Customization

Personalized your scorecard based on specified performance indicators

Call Center Statistics

Easy overview of contact centers performances

Campaign Call Reporting

Advanced dialer-integrated reporting and insights

Call Center Management

Most simplified contact center user management experience