We’re at the forefront of compliance, and data security best practices, our high standards of excellence have covered all the bases so that you can have peace of mind.
We require all businesses that we partner with to send us Jornaya or TrustedForm certification with their lead information before starting phone and SMS outreach. ContactLoop’s built-in safeguards ensure only contacts with confirmed opt-in authenticity IDs receive call and text message communication from us.
ContactLoop’s database was designed to comply with the latest federal and state-level TCPA regulations, including regulations related to holiday hours and state calling restrictions. Our technology is equipped to handle the intricacies associated of checking that each lead meets the minimum TCPA-compliant standards before we contact them via text message or phone call.
Respecting user privacy, we provide them with the option to opt out of receiving further communication or promotional materials. Once they make this choice, we promptly terminate all communication with them.
Your recipients can unsubscribe from receiving text messages at any time. Still, due to the varied nature of conversational language, they may express this desire in hundreds of ways. To address this, we use Natural Language Processing to detect any sentiment or intent that indicates a strong disinterest to continue.
ContactLoop automatically verifies phone numbers against the internal DNC and the national DNS registry in accordance with the DNC compliance regulations. Should a lead indicate a desire to opt-out or no longer wish to be contacted, we will return that information to you. Your team can then determine the appropriate course of action for that particular lead.
To minimize risk for the business, we proactively screen high-risk leads by cross-referencing data against government opt-out feeds. These feeds include lists of active plaintiffs, pre-litigation complainers, active attorneys, anti-telemarketing groups, and government numbers. Our automated screening process provides peace of mind, leaving you worry-free from compliance issues.
Our team will assist with registering the brand and campaign A2P 10DLC required with US telecom carriers. This registration helps to increase message throughput and decrease message filtering. Customers who register with A2P 10DLC can experience up to 90% less message filtering. We’ll work for you to ensure that your brand and campaigns are properly registered, providing you with a smoother messaging experience.
To maximize the throughput of calls originating from ContactLoop we adhere to the STIR/SHAKEN requirements. This means that our calls are signed with complete attestation ensuring that they are verified and authenticated by the originating carrier. Thereby maximizing their delivery potential to improve the overall call quality and reduce the likelihood of blocked or filtered calls.
To ensure the secure integration of systems by verifying the integrity of requests before transporting data. To achieve this, ContactLoop supports various protocols such as Message Authentication and OAuth, etc. These protocols provide an additional layer of security, preventing unauthorized access and protecting sensitive information.
We encrypt our full database and backup data to the highest security levels to stay ahead of sophisticated data breaches. This ensures that sensitive information is only accessible to authorized key holders and exported data is also protected from unauthorized access. Exported data maintains the same layer of data protection, ensuring that exported data is also encrypted and safeguarded against unauthorized access by malicious or negligent parties.
User rights and permissions to the platform are carefully managed to prevent unintended access and ensure that sensitive information is only accessible to authorized viewers. Accounts that are no longer in use can be deactivated and deleted, minimizing the risk of unauthorized access or misuse of sensitive information.
To ensure the secure integration of systems by verifying the integrity of requests before transporting data. To achieve this, ContactLoop supports various protocols such as Message Authentication and OAuth, etc. These protocols provide an additional layer of security, preventing unauthorized access and protecting sensitive information.
